Telus : Java Glossary

by Roedy Green ©1996-2008 Canadian Mind Products
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Telus

The American-owned (hence Tel-US) company formed by the merger of BC and Alberta phone companies. In the process everyone with an Internet dial-up or ADSL account with them must change their email address, and other Internet service configurations.

To reconfigure your Internet software not handled by the Telus reconfigure utility (which will crash if you don’t have Microsoft Outlook installed), make the following changes:

Telus Internet Configuration Changes
item	old	new
email	a1a99999@bc.sympatico.ca	a1a99999@telus.net
email	a1a99999@bctel.ca	a1a99999@telus.net
out mail/smtp	mail.bctel.ca	mail.telus.net
in mail/pop3	pop.bctel.ca	pop.telus.net
news	news.bctel.ca	news.telus.net
Web Site	www.mybc.com	www.mybc.com
Domain	bctel.ca	telus.net
Primary Domain (DNS) Server	204.174.64.1	207.102.93.157
Secondary Domain (DNS) Server	204.174.65.1	207.194.28.230
website	www.mybc.com	www.mybc.com

Mail should continue to work at either:

a1a99999@bc.sympatico.ca	for a year
a1a99999@telus.net	indefinitely

In most software, such as Eudora, Agent, Free Agent, Opera and Netscape, the reconfiguration is pretty obvious. To configure Internet Explorer, you must configure the mail program, OutLook Express. Normally you configure your email and reply-to address to be the same, but you can set up your reply-to address to be the address of any email account, even one not set up with Telus. When typing an IP such as 207.102.93.157, you will find it easier if you type it like this: 207.102.093.157, so that each section has exactly three digits. You can also configure to use automatic DNS server assignment.

Software	Where To Look For Configuration Changes
Netscape	Edit ⇒ Preferences ⇒ Mail & Groups category ⇒ Identity, mail servers, newsgroup servers
very old versions of Eudora	Special ⇒ Settings ⇒ Getting Started
older versions of Eudora	Tools ⇒ Options ⇒ Getting Started
current versions of Eudora Pro	Tools ⇒ Options ⇒ Getting Started, Checking Mail, Incoming Mail and Sending Mail
Outlook Express (closely associated with Internet Explorer)	Tools ⇒ Accounts ⇒ Mail ⇒ Properties ⇒ User information. Make sure your account profile is highlighted, before you click the Properties button
Opera	Preferences ⇒ Mail
Agent	Options ⇒ User & Sytem Profile ⇒ System
Windows 98 ADSL	Start ⇒ settings ⇒ Control Panel ⇒ network ⇒ TCP/IP ⇒ properties ⇒ DNS
Windows 98 Dial Up	My Computer ⇒ DialUp Networking ⇒ Sympatico ⇒ Properties ⇒ server types ⇒ TCP/IP settings
NT ADSL	Start ⇒ settings ⇒ Control Panel ⇒ network ⇒ protocols — > TCP/IP ⇒ properties ⇒ DNS ⇒ DNS Service Search Order
NT Dial Up	My Computer ⇒ DialUp Networking ⇒ More ⇒ Edit entry ⇒ server TCP/IP settings

Some of the mystery of flaky email operation during the switchover can be explained by studying the domain name to IP translations:

mail.bctel.ca	207.194.28.67
mail.telus.net	207.194.28.79 does not respond to ping
pop.bctel.ca	207.194.28.67
pop.telus.net	207.194.28.67
news.bctel.ca	209.53.75.29
news.telus.net	209.53.75.29

Since pop.telus.net is just an alias domain name for pop.bctel.ca and mail.bctel.ca, you don’t want to set up two Eudora personalities (old BCTel and new Telus) that could potentially be simultaneously accessed. Telus has split the send and receive functions between two machines to balance the load.

I suggest you test your configurations by sending yourself an email to each of your old and new email addresses, e.g. a1a99999@bc.sympatico.ca and a1a99999@telus.net.

One more problem. I have an email account with another ISP. Telus seems to block me from sending mail to it with SMTP, though it will let me pick up mail with POP3. To prevent lockups, I configured the SMTP server for that personality in Eudora to blank.

Telus DNS nameservers are a little on the slow side. In NT you can install a caching nameserver that runs on your own machine, which gives you faster domain name to IP lookup for commonly used names. If you don’t want to do something that drastic, you can put DNS->IP pairs in your WINDOWS\HOSTS file in Windows or your winnt\system32\drivers\etc\hosts in NT. for fast lookup of common names. You have to manually keep them up to date though, using PING to find out the latest IP.

a Ever since the switchover, I get very long delays posting to newsgroups, and then later duplicate posting messages. I don’t know what that is about. I am going back to the old news.bctel.ca server name to see if this clears up.

Telus has posted some updated instructions. If you have troubles you can talk to a technician at 1-877-310-TECH (8324), and select Option 2 and then Option 3 to speak to a technician. You can also try email support@telus.net.

Telus has done a unethical dirty deed for which they deserve a boycott. They sold prepaid cellular air time, then breached their contract and decided all prepaid time expired in 2000-02, even though they promised subscribers the time would be good indefinitely. You can write to janet.bracewell@telus.com to protest.

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