Telus : Java Glossary


The American-owned (hence Tel-US) company formed by the merger of BC and Alberta phone companies. In the process everyone with an Internet dial-up or ADSL (Asymmetric Digital Subscriber Line technology) account with them must change their email address and other Internet service configurations.

To reconfigure your Internet software not handled by the Telus reconfigure utility (which will crash if you don’t have Microsoft Outlook installed), make the following changes:

Telus Internet Configuration Changes
item old new
out mail/smtp
in mail/pop3
Primary Domain (DNS (Domain Name Service)) Server
Secondary Domain (DNS) Server
Mail should continue to work at either: for a year indefinitely
In most software, such as Eudora, Agent, Free Agent, Opera and Netscape, the reconfiguration is pretty obvious. To configure Internet Explorer, you must configure the mail program, OutLook Express. Normally you configure your email and reply-to address to be the same, but you can set up your reply-to address to be the address of any email account, even one not set up with Telus. When typing an IP (Internet Protocol) such as, you will find it easier if you type it like this:, so that each section has exactly three digits. You can also configure to use automatic DNS server assignment.
Software Where To Look For Configuration Changes
Netscape Edit ⇒ Preferences ⇒ Mail & Groups category ⇒ Identity, mail servers, newsgroup servers
very old versions of Eudora Special ⇒ Settings ⇒ Getting Started
older versions of Eudora Tools ⇒ Options ⇒ Getting Started
current versions of Eudora Pro Tools ⇒ Options ⇒ Getting Started, Checking Mail, Incoming Mail and Sending Mail
Outlook Express (closely associated with Internet Explorer) Tools ⇒ Accounts ⇒ Mail ⇒ Properties ⇒ User information. Make sure your account profile is highlighted, before you click the Properties button
Opera Preferences ⇒ Mail
Agent Options ⇒ User & Sytem Profile ⇒ System
Windows 98 ADSL Start ⇒ settings ⇒ Control Panel ⇒ network ⇒ TCP/IP (Transmission Control Protocol/Internet Protocol) ⇒ properties ⇒ DNS
Windows 98 Dial Up My Computer ⇒ DialUp Networking ⇒ Sympatico ⇒ Properties ⇒ server types ⇒ TCP/IP settings
NT ADSL Start ⇒ settings ⇒ Control Panel ⇒ network ⇒ protocols — > TCP/IP ⇒ properties ⇒ DNSDNS Service Search Order
NT Dial Up My Computer ⇒ DialUp Networking ⇒ More ⇒ Edit entry ⇒ server TCP/IP settings
Some of the mystery of flaky email operation during the switchover can be explained by studying the domain name to IP translations:
does not respond to ping
Since is just an alias domain name for and, you don’t want to set up two Eudora personalities (old BCTel and new Telus) that could potentially be simultaneously accessed. Telus has split the send and receive functions between two machines to balance the load.

I suggest you test your configurations by sending yourself an email to each of your old and new email addresses, e.g. and

One more problem. I have an email account with another ISP (Internet Service Provider). Telus seems to block me from sending mail to it with SMTP (Simple Mail Transfer Protocol), though it will let me pick up mail with POP3 (Post Office Protocol version 3). To prevent lockups, I configured the SMTP server for that personality in Eudora to blank.

Telus DNS nameservers are a little on the slow side. In NT you can install a caching nameserver that runs on your own machine, which gives you faster domain name to IP lookup for commonly used names. If you don’t want to do something that drastic, you can put DNS->IP pairs in your WINDOWS\HOSTS. file in Windows or your winnt\system32\drivers\etc\hosts. in NT. for fast lookup of common names. You have to manually keep them up to date though, using PING to find out the latest IP.

a Ever since the switchover, I get very long delays posting to newsgroups and then later duplicate posting messages. I don’t know what that is about. I am going back to the old server name to see if this clears up.

If you have troubles you can talk to a technician at 1-877-310-TECH (8324) and select Option 2 and then Option 3 to speak to a technician. You can also try email

Telus has done a unethical dirty deed for which they deserve a boycott. They sold prepaid cellular air time, then breached their contract and decided all prepaid time expired in 2000-02, even though they promised subscribers the time would be good indefinitely. You can write to to protest.

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